Lantra Accessibility Statement

This accessibility statement applies to

This website is run by Lantra. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • There are some contrast issues in the footer we need to address to help people with poor sight.
  • Our heading structures on our news page need to be improved to help users with screen readers.
  • There are a few minor issues with tabbing and an ARIA tag

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please email

We’ll consider your request and get back to you in 3 working days.

If you cannot view the map on our ‘contact us’ page, call us on 02476 696 996 or email for directions.


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact and we will look into this.


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us at


Technical information about this website’s accessibility

Lantra is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.


Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some footer text and images are hard to see as contrast is low, so people with poor eyesight cannot access the information. This fails WCAG 2.1 success criterion 1.4.1 (Contrast).

A minor issue with Aria tags (missing role) and a need to restructure Headings on the News templates, mean that users of assistive technology such as screen readers may struggle to understand the context of some content. This fails WCAG 2.1 success criterion 2.4.6 (Headings and Labels)

What we’re doing to improve accessibility

We plan to improve accessibility on this website by the end March 2023.

Preparation of this accessibility statement

This statement was prepared on 26th August 2022.

This website was last tested on 25th August 2022. The test was carried out by IE Digital.